Diane Feldman, certified respiratory educator
Certified Respiratory Educator
The Lung Association Lung Health Information Line
Ontario Lung Association
Diane Feldman has been answering people’s questions about lung health for almost 15 years. A former acute care registered respiratory therapist, Diane started working for The Lung Association’s Asthma Action Helpline in 2000. Over the years, this morphed into The Lung Association Lung Health Information Line, a free service offered from 8:30 a.m. until 4:30 p.m. Monday to Friday, serving the people of Ontario as well as callers from seven other provinces.
Diane is one of a team of certified respiratory educators (CREs), health care professionals with special training and credentials, who work out of the Ontario Lung Association headquarters in Toronto.
“We respond to clients via telephone or email and provide information and guidance on a variety of lung health concerns such as asthma, COPD and other lung diseases, smoking cessation counselling, air quality issues and other issues,” explains Diane.
“We get calls on every imaginable lung health issue, whether it’s a question about a new diagnosis, medication, symptom management or someone needing clarification of information from a health care provider. Often people call to find out about resources in their community – support groups, rehabilitation programs or home oxygen companies.”
Diane says that she and her fellow CREs derive great professional and personal satisfaction from their work. “Every day, we get an opportunity to have a positive impact on the lives of patients and their families. We know we’re making a difference because of the feedback we receive. One caller wrote to say, ‘This morning's conversation with Diane was very informative and useful. We intend to follow up with our doctor and also complete an action plan.’ It’s great to know that our work is making a difference.”